Returns & Refunds: Once you receive your order, you can receive a full refund if the package is unopened by sending us an email at firstname.lastname@example.org within seven (7) days of delivery. After the seventh day (7th) you will receive store credit until the fourteenth (14th) day. After 14 days, the merchandise is not refundable. We will arrange return shipping through our UPS account.
Exchange: If within 30 days of receiving your order, you decide you would like to exchange an item, send us an email to email@example.com. There are real people behind the email address covering different time zones. We can help you with the exchange.