Once you receive your order, you can receive a full refund if the package is unopened by communicating with us (email@example.com) within seven (7) days of delivery. After the seventh day (7th) you will receive store credit until the fourteenth (14th) day. After 14 days, the merchandise is not refundable. We will arrange return shipping through our UPS account.
If you would like to exchange anything, just drop us an email to firstname.lastname@example.org. There are real people behind the email address covering different time zones. We can help you with the exchange.