Return & Exchange Policy

All returns and exchanges must be approved by us before shipping the item back. Please email help@rikilovesriki.com with your order number and the reason for your return or exchange, and we will reply with instructions. Items sent back without prior approval may not be accepted.

All of the following must be met to be eligible for a return, refund, or exchange:

• Product(s) must be in like-new condition
• All product accessories are included in the return
• Product(s) are returned in the original packaging

For returns or exchanges that are not due to a manufacturer’s defect, loss of functionality, or parts-related issue, the customer is responsible for the shipping costs. A restocking fee will apply to all such returns or exchanges and will be deducted from the refund:

For confirmed manufacturer’s defects, loss of functionality, or parts-related issues, return shipping and restocking fees will be waived, subject to verification and approval.

Please contact our customer service team within fourteen (14) days of delivery to request a return. Any damage upon receiving the product must be reported to our customer service team within three (3) days of delivery in order to qualify for a refund.

If within thirty (30) days of receiving your order you would like to exchange an item, and the requirements above are met, contact our team at help@rikilovesriki.com.

Yes. We accept opened items as long as the product is returned in like-new condition, in the original packaging, with all included accessories, and your return was approved by our team within the allotted timeframe.

Email help@rikilovesriki.com with your order number and reason. Once your request is approved, we will email you return instructions. Please do not ship anything back before receiving approval.

You can use any other suitable box, or purchase one at a UPS or USPS location when dropping off your package. We do not cover costs associated with packaging for your return.

We process refunds after your returned package has been received and inspected at our warehouse. Please allow 1–2 business days after delivery to our warehouse for a refund notification email. Once processed, the refund typically appears on your statement within 3–5 business days.

We will ship your new product after your returned package has been received at our warehouse. Please allow 1–2 business days after delivery to our warehouse for the new product to ship.